Your personal information is completely safe with us. This document explains clearly how knockout collects, uses, and protects your data.
All your data is protected with 256-bit SSL/TLS encryption. Login, payment, and personal information — everything travels through encrypted channels.
Knockout never sells your personal information to third parties. Your data is used solely to improve our services.
You may request the deletion of your account and personal data at any time. We will complete the process within 30 days.
We only collect information that is genuinely necessary to provide our services. No unnecessary data is gathered.
You can find out at any time what information we hold about you and how it is being used.
Our security systems are regularly audited by independent third parties. Any vulnerabilities identified are addressed promptly.
Important: By using Knockout, you are considered to have accepted this Privacy Policy. The protection of your information is our highest priority — we encourage you to read this policy carefully.
Knockout ("we", "us") takes your privacy seriously. This Privacy Policy ("Policy") describes how we collect, use, store, and protect your personal information when you use the knockout.run platform.
Millions of players across Bangladesh trust our platform every day. To honour that trust, we are committed to protecting every piece of your information with the utmost care. This Privacy Policy is written in plain English so you can understand it clearly.
This policy applies to all Knockout services — including the website, mobile app, and any related services.
The following information is collected when you create an account:
For large transactions or security purposes, we may request:
Some technical information is collected automatically while you use the platform:
| Data Type | Purpose | Retention Period |
|---|---|---|
| IP Address | Security & Fraud Prevention | 90 Days |
| Device Information | Service Optimization | For the duration of account activity |
| Login Time & Date | Security Monitoring | 1 Year |
| Gaming activity | Service Improvement & Responsible Gaming | 5 years |
| Payment History | Financial security & auditing | 7 Years |
| Browser type | Compatibility improvements | 30 Days |
Knockout uses your personal information for the following purposes:
We may send SMS messages to your mobile number for important updates, security alerts, and transaction confirmations. To opt out of promotional SMS, please contact our support team.
To be clear: Knockout never shares your data with third parties for advertising purposes. Your data is not for sale — that is our core commitment.
Your information is stored in secure data centers with strict physical and digital security measures in place. Servers are monitored 24/7 and backed up on a regular basis.
Even after account closure, certain information may need to be retained for a specified period due to legal obligations. Financial transaction records may be kept for up to 7 years, and identity verification records for up to 5 years.
Knockout does not generally share your personal information with any third parties. However, there are limited exceptions where sharing may occur:
We work with a number of trusted partners to operate our platform — including payment processors, game software providers, and customer support tools. These partners only receive the information necessary to deliver their services and are bound by strict confidentiality agreements.
We may be required to share information in response to court orders, government directives, or other legal obligations. In such cases, we share only the minimum information necessary.
In cases of serious fraud, minimal information may be shared with industry-standard fraud prevention networks.
We never sell or rent your information to advertisers, data brokers, or marketing companies.
Cookies are small text files that our website stores in your browser. They help improve your experience and ensure the platform functions properly.
You can manage cookies through your browser settings. Please note that disabling essential cookies may affect the platform's functionality.
At knockout, you have the following privacy rights:
You can request to know what information we hold about you.
You may request corrections to any inaccurate or outdated information.
You may request deletion of your account and data — completed within 30 days.
You may request an export of your data in a standard, portable format.
You may request that we stop using your data for specific purposes.
If you have any concerns about data security, you can file a complaint with our support team.
To exercise any of these rights support@knockout.runor reach us via live chat. We aim to respond within 30 days.
Knockout is strictly for adults aged 18 and above. We do not knowingly collect information from anyone under 18. If we become aware that a minor's data has been submitted to us, we will delete it immediately.
If parents discover that their child has been using Knockout, support@knockout.runto get in touch. We'll act promptly.
A note for parents: Use parental control software on your devices and keep children away from online gaming sites. Keeping your child safe is a shared responsibility.
Knockout uses industry-leading security measures to protect your data. Our security framework consists of the following layers:
In the event of a data breach, we will notify affected users within 72 hours and take prompt remedial action.
Knockout reserves the right to update this Privacy Policy at any time. If significant changes are made, we will notify you via SMS or email. The date of the latest update will always be shown at the top of the page.
If you do not agree with the updated policy, you may request to close your account. Continued use of the platform after any changes will be considered acceptance of the revised policy.
Keep your mobile number up to date so our policy change notifications reach you.
If you have any questions, concerns, or complaints regarding this Privacy Policy, please contact our dedicated privacy team:
Our support team is fully equipped to assist you in Bangla. Feel free to reach out regarding any privacy concerns — we're always here for you.
Please note: No Knockout employee will ever ask for your account password or OTP. If anyone requests this information, it is a fraud attempt — please report it to us immediately.